Shopping Online
How to shop online
Once you've added jewelry to your shopping cart, checking out is easy! You can always view the items in your cart by clicking the "Shopping Cart" link on the top of any page. From the shopping cart page simply click "Checkout" to begin the checkout process.
Once you are viewing the contents in your cart, you may adjust the quantities by changing the number after each item, and then clicking "Update Cart."
Thinking of removing items from your shopping cart?
Simply click the checkbox next to the item(s) you wish to remove and then click "Update Cart."
Once you are ready to checkout with the item(s) in your shopping cart, click on the "Checkout" button. If you have already registered with us, simply sign-in using your email address and the password that you created for the account. If this is your first time, you can enter in your information to become registered.
Learn more about registering.
Diamond Availability
Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from out site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.
Payment Options
What payment options do you accept?
Since1910.com accepts bank wire transfers and the following credit cards: Visa, Master Card, American Express and Discover.
Do you charge sales tax?
Sales tax is charged only to states where Since1910.com has a physical presence. Currently this is only New York.
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Order Tracking
How can I track my order?
You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking the "My Account" link at the top of any page. Simply login with your username and password and then you will be able to see what stage your order is in.
How can I modify my order?
Please call us immediately at 1-800-979-1910 if you want to make any changes to your order.
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Returns & Exchanges
What is your return policy?
Returns are accepted 30 days from the date of delivery. Exceptions to this policy are diamond eternity bands ordered for a finger size smaller than 5 or larger than 7 and designer settings or designer wedding bands.
How do I make a return or exchange?
Simply call customer service at 1-800-979-1910 to obtain an RA# (Return Authorization #). Securely pack and seal the return merchandise.
Where do I send my return or exchange?
Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
Since1910.com
815 Franklin Ave
Garden City, NY 11530
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Shipping & Handling
Do you charge for shipping?
All orders placed on Since1910.com are shipped FREE via Overnight USPS Express Mail.
Which shipping carrier do you use?
All purchases from Since1910.com are shipped free of charge! Orders under $500 are shipped via USPS priority Mail and orders over $500 are shipped overnight via FedEx. Orders totaling over $10,000 are shipped overnight via the US Postal Service Express Mail. A signature is required at the time of delivery, so be sure sone is home to accept the package.
Orders over $75,000 are shipped via Brinks delivery service.
Do you ship outside the United States?
Currently we ship to the United States and Canada.
I hope to keep my purchase a surprise!
We realize jewelry is often purchased as a surprise and we'll help you to keep the secret as best we can. We allow you to ship to an address other than your billing address. All we ask is that for orders over $500, you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account.
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Financing & Appraisals
Financing
Appraisals
Registering
Why do I need to register?
You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry and loose diamonds to your wishlist and easily access them from any computer by logging in with your email address and password.
How do I register?
Simply click on the "My Account" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.
What if I forget my password?
You can always have your password emailed to you by clicking on the "My Account" link, which is located on the top of every page throughout our site.
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Contacting Customer Service
Regular Hours:
Monday-Saturday: 9:00AM-5:30PM Eastern Time
By Phone: 1-800-979-1910
By E-Mail:
Customer Service:
customerservice@since1910.com
By Fax: 516-746-4870
By Mail:
Since1910.com
815 Franklin Ave.
Garden City, NY 11530
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